Surveillance

Surveillance We believe that a case is only as strong as the investigator working it. With this in mind, we require all of our investigators to have prior experience along with a strong dedication to the insurance investigation field. Through an extensive training course, we help the investigators hone their skills so that they become top-quality field agents worthy to be on our investigative team.Our in-house investigative team is dedicated solely to conducting extensive preliminary work before a field investigator is sent out to conduct physical surveillance. After the preliminary investigation has accurately identified your claimant and determined his/her whereabouts, a surveillance investigation plan is established and a field agent is assigned to your case. With each of Transoft Solutions Background Investigations, you receive a detailed and professionally written report. The report includes all investigative findings and copies of database records pertaining to your case.Transoft Solutions investigators create the best possible environment to facilitate the communication of the facts from the person(s) being interviewed. By attentively listening to the interviewee and allowing him / her to give an uninterrupted narrative, our investigators gather the facts surrounding an event or incident and are able to accurately access the underlying truth or deception.

Activity Check.

Transoft Solutions Activity Check includes discreet inquiries of the claimant’s residence, neighborhood and surroundings is determined and additional relevant information pertaining to the claimant is provided. All data is provided to you in a detailed, professional report.

service, conducted by our investigative team, confirms your claimant’s current living or deceased status. This investigation includes a brief telephonic inquiry with the claimant and/or neighbors in a direct or discreet manner, a verification of claimant death. It includes a face-to-face interview with the claimant to obtain current address and telephone number, medical treatment and benefit check status, activity level and disability status and a detailed residence description.

Clinic Investigations

Our Standard Clinic Investigation includes an on-site clinic investigation to make sure the location is legitimate and provides you with further information to help you uncover/verify medical provider fraud – i.e. statements of medical providers, claimant's, police officer, etc.

Dependency Check Investigations.

Transoft Solutions Dependency Check Investigation includes inquiries in the claimant's local neighborhood to verify marital status, number of dependent children living in the household, and, if requested, a discreet interview of the claimant. You are provided with a detailed report as well as copies of all records pertaining to your claimant.

Hospital Canvass / Pharmacy Canvass.

Transoft Solutions in-house investigative team conducts an investigation within close proximity of the claimant’s current residence (maximum of 2 hospitals or pharmacies) to determine if the claimant received any medical treatment in a hospital or obtained any prescription medication during the months or years proceeding the reported injury or date of loss.